We're Hiring - Professional Services & Incident Response Manager - Cyber and Fraud Centre

Professional Services & Incident Response Manager – Permanent Full Time Monday-Thursday

Salary – up to £55,000 depending on experience

Cyber and Fraud Centre Scotland – City Centre Edinburgh – Hybrid

Do you want to work for a social enterprise and help make a positive impact in cyber security?

Who we are

The Cyber and Fraud Centre is Scotland’s only cyber social enterprise. Our mission as a socially driven organisation is to deliver accessible, affordable, and relevant cyber and fraud services. With our dedicated team, we protect organisations all over Scotland by offering professional services, skills, and community building. The Cyber and Fraud Centre has established itself as an authoritative voice in cyber safety and resilience ensuring a safer and more robust business landscape in Scotland.

Our values: integrity, ethical and making a difference are at the heart of everything we do. We ensure that all private, public and third sector organisations we work with have access to our people and resources, to stay secure. We are dedicated to promoting cybersecurity and providing comprehensive support within the business sector. We achieve this through the delivery of education and preventative training, as well as actively raising awareness of threats throughout the business community and providing support in the event of an incident. It is our intention that organisations have the skills and knowledge to protect themselves against online attacks.

We are a small, high performing team with a focus on genuine care and respect for one another as we work to bring cyber safety to organisations around Scotland. The threat landscape is constantly evolving, and this is an exciting time to join us as we continue to grow and expand our services. We have an internal culture and well-being group, and we meet to discuss what we have been doing, and what new things we can do to further enhance the experience for employees. This led to us implementing a 4-day working week.

About the role

This is a leadership role at the heart of our operational services. You will manage our professional services portfolio – including testing, training, and advisory services – while also leading our Incident Response function, ensuring organisations receive rapid, reliable, and expert support in the moments they need it most from the Centre but also from our Incident response partners.

You’ll combine technical understanding with strong people, delivery, and stakeholder skills. You’ll help shape our service strategy, maintain high standards of delivery, and drive continuous improvement.

Key responsibilities will include:

Professional Services

Lead the planning, delivery, and quality assurance of our cyber and fraud professional services offerings.
Manage a team of technical specialists high‑quality, customer‑centred services.
Scope, design, and refine Cyber Security service packages such as Pen testing, VCISO, Vulnerability testing and training programmes.
Work closely with public sector and private sector partners to identify emerging needs and evolve our services accordingly.
Ensure services are delivered on time, on budget, and to a consistently high standard.

Incident Response

Oversee the Cyber and Fraud Centre’s Incident Response service, ensuring rapid and effective support for organisations experiencing live cyber or fraud incidents.
Coordinate incident with external partners, and law enforcement contacts (including Police Scotland).
Act as a senior escalation point during significant incidents.
Maintain preparedness through documentation, playbooks, and continuous service maturity improvements.
Support post‑incident reviews and learning to enhance Scotland’s overall cyber resilience.

Leadership & Stakeholder Engagement

Provide leadership, coaching, and development for your team.
Work closely with the CEO and senior leadership team to shape strategy and operational planning.
Build trusted relationships with clients, partners, and national stakeholders.
Ensure compliance with internal processes, data handling requirements, and sector best practice.

About you

We are looking for someone who is as passionate as we are about strengthening cyber and fraud resilience across Scotland.

You’ll bring:

Experience in cyber security, incident response, consultancy, or a related field.
Strong team leadership skills and the ability to motivate and develop others.
Excellent communication, client‑facing, and stakeholder management skills.
A calm, structured approach to problem‑solving – especially under pressure.
A proactive mindset and the confidence to shape and improve services.
Knowledge of cyber resilience frameworks, security best practice, and threat landscapes (not necessarily deeply technical).

Desirable:

Understanding of the Scottish business and public sector landscape.
Experience delivering consultancy or professional services.
Familiarity with NCSC guidance, cyber incident response processes, or fraud prevention measures.

You must have the right to work in the UK. For further information please see the job description.

Job Description – PS & IR Manager Download

To apply

To apply, please send your CV and a short cover letter explaining why you are the ideal candidate to [email protected]. Application deadline: 5pm Friday 17^th of April.

25.03.26

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