We're Hiring - Head of Professional Services (CREST Accredited) - Cyber and Fraud Centre

Head of Professional Services – Permanent Full Time Monday-Thursday

Salary – £60,000 depending on experience, plus discretionary bonus

Cyber and Fraud Centre Scotland – City Centre Edinburgh – Hybrid

Do you want to work for a social enterprise and help make a positive impact in cyber security?

Who we are

The Cyber and Fraud Centre – Scotland exists to make Scotland a safer place to live and work online. We are Scotland’s only cyber social enterprise. We support organisations of all sizes with cyber resilience, fraud prevention, incident response, and specialist professional services. Working closely with Police Scotland, Scottish Government, and industry partners, we deliver trusted, impartial support to help organisations prepare for, defend against, and recover from cyber and fraud incidents.

As we continue to grow our impact and expand the support we provide, we are recruiting a Head of Professional Services to lead a dynamic team delivering high‑quality cyber resilience services across Scotland.

About the role

This is a leadership role at the heart of our operational services. You will manage our professional services portfolio—including testing, training, and advisory services—while also leading our Incident Response function, ensuring organisations receive rapid, reliable, and expert support in the moments they need it most from the Centre but also from our Incident response partners.

You’ll combine technical understanding with strong people, delivery, and stakeholder skills. You’ll help shape our service strategy, maintain high standards of delivery, and drive continuous improvement.

Key Responsibilities

Professional Services

Lead the planning, delivery, and quality assurance of our cyber and fraud professional services offerings.
Manage a team of technical specialists high‑quality, customer‑centred services.
Scope, design, and refine Cyber Security service packages such as Pen testing, VCISO, Vulnerability testing and training programmes and carry out testing.
Work closely with public sector and private sector partners to identify emerging needs and evolve our services accordingly.
Ensure services are delivered on time, on budget, and to a consistently high standard.

Incident Response

Oversee the Cyber and Fraud Centre’s Incident Response service, ensuring rapid and effective support for organisations experiencing live cyber or fraud incidents.
Coordinate incident with external partners, and law enforcement contacts (including Police Scotland).
Act as a senior escalation point during significant incidents.
Maintain preparedness through documentation, playbooks, and continuous service maturity improvements.
Support post‑incident reviews and learning to enhance Scotland’s overall cyber resilience.

Leadership & Stakeholder Engagement

Provide leadership, coaching, and development for your team including our team of Ethical Hackers.
Work closely with the CEO and senior leadership team to shape strategy and operational planning.
Build trusted relationships with clients, partners, and national stakeholders.
Ensure compliance with internal processes, data handling requirements, and sector best practice.

About you

We are looking for someone who is as passionate as we are about strengthening cyber and fraud resilience across Scotland. This role is an ideal opportunity for someone looking to move into a managerial role.

You’ll bring:

CREST Accreditation.
Experience in cyber security, incident response, consultancy, or a related field.
Strong team leadership skills and the ability to motivate and develop others.
Excellent communication, client‑facing, and stakeholder management skills.
A calm, structured approach to problem‑solving—especially under pressure.
A proactive mindset and the confidence to shape and improve services.
Knowledge of cyber resilience frameworks, security best practice, and threat landscapes

Desirable:

Experience delivering consultancy or professional services.
Familiarity with NCSC guidance, cyber incident response processes, or fraud prevention measures.
Understanding of the Scottish business and public sector landscape.

Benefits & Culture

The chance to make a meaningful impact on cyber and fraud resilience across Scotland.
A supportive, mission-driven team environment.
Professional development opportunities and exposure to a broad range of organisations and sectors.
4 day week and hybrid working
A culture built on trust, collaboration, and public good.

You must have the right to work in the UK.

For further information please see the job description.

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