Beware of Fake Tech Support Scams: Protect Yourself from Cyber Fraud - Cyber and Fraud Centre

Recently, a customer fell victim to a common yet alarming scam while browsing Facebook. After clicking a link, a pop-up message appeared warning them that their computer had been infected with a virus. Panicked and a little confused, they called the telephone number provided and spoke to someone posing as a ‘tech’ support representative. Over the course of a 3 hour call, the fraudster convinced the customer to pay a fee for their “services” and also allowed remote access to their computer in order for it to be fixed. After all this, the scammer locked the customer’s computer, creating further distress and potential financial loss.

How a Fake Tech Support scam typically unfolds

Unexpected Pop-Ups – A pop-up message claims your computer is infected or has some other critical issue.
Urgent Call to Action – The message urges you to call a freephone number immediately to get assistance.
Fake Support – After calling, a “technician” convinces you to grant them remote access to your computer and charges a fee for unnecessary or non-existent repairs.
Compromised Security – Once access is granted, the scammer can lock your computer, steal sensitive information or install further malicious software.

Protecting Yourself from Fake Tech Support Scams

Stay Calm and Don’t Panic – If you receive a pop-up message claiming your computer is infected, don’t panic. Close the browser window or tab immediately.
Don’t Call the Number – Legitimate companies do not display pop-up warnings about viruses or ask you to call a number. Ignore these prompts and never call the numbers provided.
Do Not Allow Remote Access – Never grant remote access to your computer unless you are certain the person you are speaking with is a legitimate and trusted professional. Scammers can use remote access to steal personal information or install harmful software.
Use Trusted Security Software – Ensure your computer has up-to-date antivirus software from a reputable provider. Regularly scan your computer for threats and keep your software updated.
Educate Yourself and Others – Be aware of these types of scams and talk to your family about them. Knowledge is a powerful tool in preventing fraud.
Report the Scam – If you encounter a fake tech support scam, report it to the relevant authorities. In Scotland, you can contact the Cyber and Fraud Centre – Scotland for guidance and support.

Taking Action with Your Bank

If you have provided your credit card details to the fraudster, it is crucial to contact your bank or credit card provider immediately. Inform them of the fraudulent transaction so they can freeze your account to prevent further unauthorized charges. They will guide you through the process of disputing the charges and issuing a new card.

Acting quickly can help mitigate any potential financial damage and protect your personal information from further misuse.